OTHER SERVICES

Hardware Integration and Development

From turn-key manufacturing test systems to expandable research platforms, Simplicity AI design and build hardware solutions to meet a diverse range of needs. Wherever possible, commercially available off-the-shelf (COTS) components are sourced to ensure that all systems are easily supportable and upgradeable. In the case that off-the-shelf hardware cannot meet the needs of a particular application, Simplicity AI are able to design and build custom hardware to bridge the gap.

Hardware services include:

1. Requirements Capture and System Specification
2. System Design and Build
3. Replacement of Obsolete Equipment
4. Integration with bespoke/legacy hardware

Consultancy

Simplicity AI engineers can be available on-site, to provide technical and logistical assistance with your project.

Services include:

1. Site Audit/Health Check
2. Requirements Capture
3. Specification Generation
4. Software and Hardware Architecture
5. Software Systems Integration and Middleware
6. Code Reviews and Validation
7. Project Management
8. Continuous Improvement

Customised Training

Simplicity AI develop and deliver customised training packages tailored to customer needs. From low-level technical tools training for your engineers, through to operator level and management overviews - it is ensured that training is targeted for your specific audience. Technical training packages are designed to support your engineers with application and industry specific instruction.

Support Services Overview

To compliment the software and hardware offerings, Simplicity AI also offer a range of support options to ensure minimal down-time and maximum operational effectiveness. Customers can choose to purchase an annual support agreement with a defined response time, or purchase services on an ad-hoc basis. Support can be performed through an on-site visit, via telephone or email, or using remote access.

Remote Support

Simplicity AI provide can global remote software support by installing a downloadable remote access application on to the target system. The remote access software requires only a standard internet connection and avoids the requirement to have a custom network or firewall configuration in order to operate.

Simplicity AI Client Centre

The web based Client Centre allows customers to receive software deliveries, upload log files, create support requests, and track resolution progress. The SSL secured bi-direction file transfer system provides customers with a straightforward way of sending and receiving large files, without having to setup an FTP connection.

On-Site Call-Out

If an issue cannot be resolved remotely, Simplicity AI Engineers can visit a customer site. If a support agreement is in place guaranteed response times for call-outs can be set.

Scheduled/Preventative Maintenance

Simplicity AI can devise preventative maintenance schemes, perform system health checks, advise on potential obsolescence issues and support calibration.